Certainly! Our product range features UPF50+ sun hats and outdoor accessories like sun-shielding umbrellas, sand-free towels, water bottles, and more. We pride ourselves on offering affordable, high-quality products. For detailed information, check our product descriptions on the respective product pages. If you have specific queries, feel free to contact us; we're here to help and provide additional information as needed.

UPF50+ signifies the highest achievable rating for sun protection in materials. It stands for Ultraviolet Protection Factor, indicating that our sun hats effectively block 98% of UVB rays. For in-depth information on UPF50+ and its significance in safeguarding against harmful UV rays, visit: https://ozsmart.shop/blogs/news/oz-smart-upf-ultraviolet-protection-factor-testing-process. If you have specific inquiries, please contact us. We are dedicated to providing comprehensive details about our products and their protective features.

We strive to maintain our stock levels in line with demand. However, on rare occasions, we may become out of stock of a certain product. If one of our products is out of stock, please feel free to send us a message and we'll make sure you are automatically notified when the product is back in stock.  Restock period is typically 2-3 weeks.

1. Subscribe to our Email List: Get an exclusive 15% discount on your first order by subscribing. If you haven't done so yet, simply fill out the subscription pop-up on our storefront. You'll receive a discount code in your inbox for your next purchase.

2. Follow Us on Social Media: Stay in the loop with our running discounts and exciting competitions by following us on social media. It's a great way to catch real-time updates on special offers.

3. Build Your Own Bundles: Create your personalized bundles and enjoy additional discounts. Mix and match your favorite products to tailor a bundle that suits your preferences.

4. Chat with Us: Have a question or looking for a discount? Chat with us! We're here to help, and sometimes a simple ask can lead to exclusive offers.

We regularly run seasonal sales, and all current sale items can be found in our "On Sale" collection https://ozsmart.shop/collections/on-sale. Explore a variety of discounted products across categories, ensuring you get the best deals.

Bundles, Bundle Builders and Combo's are groups of products sold together as a package deal! By bundling items, we can provide you with a discounted price compared to purchasing each item individually. Check out out bundles and build your own from our selection of Sun Hats and Outdoor accessories at: https://ozsmart.shop/collections/bundle-and-save

All discount codes are entered at the Checkout page. When you get to the checkout, enter your code into the "Discount Code" field and click "Apply". Some discount codes are not stackable with Bundles. If the discount code field is not visible, chances are-you already have a Bundle or other discount code applied. Try clearing your shopping cart and the discount code field will re-appear.

1. Clear Browser Cache: Sometimes, stored data in your browser may cause issues. Clear your browser cache and try applying the discount code again.
2. Double-check the Code: If you are using a discount code, ensure that the code is entered correctly, paying attention to both uppercase and lowercase letters. It's best to copy and paste the code to avoid any errors.
3. Expiration Date: Verify the expiration date of the discount code. If it has expired, it won't be valid. Check the email or promotional material where you received the code for this information.
4. Terms and Conditions: Review the terms and conditions associated with the discount. Some discounts may have specific requirements or restrictions that need to be met for them to be applied.
5. One-Time Use: Confirm if the discount code is a one-time use code. If you've used it before, it may no longer be valid for additional transactions.
6. Check for Code Stacking: Note that most discount codes cannot be stacked. If you have multiple codes, ensure you're using the correct one for your current purchase, as stacking might not be allowed.
7. Contact Support: If the problem persists after trying the above steps, please don't hesitate to reach out to our customer support team via chat. We are here to assist you further and ensure your discount is applied successfully.

Yes! OZ Smart offers a wholesale bulk purchase option for those seeking quality sun protection in quantity. With competitive prices and tiered discounts, our versatile range caters to diverse needs, from sports teams to community projects. Enjoy superior quality, tailored solutions, and free packaging and shipping. For orders over 200 units, customize with your logo. Real-world examples highlight the impact of our bulk purchases, fostering unity and safety. Getting started is simple: browse our products, contact our dedicated team, discuss your needs, receive a tailored quote, and enjoy top-quality sun protection affordably. Choose Oz Smart for comprehensive and customizable bulk sun protection. For more information visit: https://ozsmart.shop/blogs/news/sun-protection-at-wholesale-prices-oz-smarts-bulk-purchase-offer

If you receive a product that is faulty or damaged, please contact us immediately and provide photos to demonstrate the issue. We may request that faulty items be returned, in which case, customers will be reimbursed for sending the item back to us. This means that you won't have to cover the cost of postage for returning a faulty or damaged item. Damaged and faulty items are issued with a full refund or replacement with free shipping. For more information about the return process, visit: https://ozsmart.shop/policies/refund-policy

We accept returns within 30 days. However, if you change your mind, please be aware that we do not refund the shipping cost on your order. You will also be responsible for return postage cost due to change of mind. If there's a product issue or error on our part, we'll gladly assist and cover return costs and a full refund. For more information visit: https://ozsmart.shop/policies/refund-policy

When your order ships you will receive a separate email providing you with a tracking number to track your order. Sometimes this email gets sorted into spam or promotions folders so be sure to take a look in there if it feels like you have been waiting a little too long.

You can also track your order in the chat window by entering your order number and email, or log into your account and click on the order in question to see the status.

*Please note that sometimes the tracking can take a day or two to be updated by the carrier. If it looks like its not moving, chances are its on its way! 

Oh no! Hopefully this doesn’t happen but if it does, although our shipping carriers work independently to deliver your package, we’ll figure this out together!  

If it's been marked delivered and it's only been one day-sit tight! Sometimes the carriers scan it before it gets to you. Keep an eye out for the next few hours!

If the tracking hasn’t been updated in an unusually long time or if it was never updated since it was made, chances are it was lost in transit. If this happens, please contact us immediately and we will assist you with resolution to your satisfaction.

If the shipping address was a temporary location, we do not assume responsibility if the recipient is no longer at that address upon delivery within the projected shipping timeline.   

Free shipping is offered for Australia and New Zealand orders over $59.00AUD. Orders are shipped from Sydney or Melbourne. Delivery times and charges vary by location. For specifics, visit https://ozsmart.shop/policies/shipping-policy. Note that delivery times may be affected by factors like weather and item quantity. If issues arise, contact us promptly for resolution, as outlined in our policy.

We currently do not provide international shipping for individual item purchases. However, we do offer shipping to all locations within Australia and New Zealand. If you are interested in international shipping for high volume orders, kindly reach out to us. We are happy to discuss and arrange suitable shipping options for your specific needs.

Rest assured, at OZ SMART, our online store runs on Shopify, a platform renowned for secure transactions. SSL encryption, PCI DSS compliance, fraud prevention, and regular backups guarantee a safe experience. We accept Visa, Mastercard, PayPal and most other payment methods. Once confirmed, you'll receive an email with order details and tracking information. For further details on Shopify security, visit: https://www.shopify.com/security

At OZ Smart, we prioritize your privacy and employ Shopify's secure platform to protect your personal information. Our practices align with global privacy laws, and we collect data for transparent purposes like order processing. We utilize behavioural advertising but offer opt-out options. Your data is used exclusively for providing services, and we don't engage in impactful automated decision-making. Our cookie usage aims to enhance your browsing experience, with details available in our Privacy Policy. Rest assured, your information's safety and transparency are fundamental to our commitment to your trust. For more information, visit our privacy policy at https://ozsmart.shop/policies/privacy-policy.

OZ Smart's Terms of Service delineate user agreements for website and service use, emphasizing legal age requirements and prohibition of unlawful activities, with potential service termination for violations. Covering various aspects, including general conditions, information accuracy, service modifications, product details, billing accuracy, optional tools, third-party links, user comments, and personal information handling, the terms aim to provide clarity. For more information, visit: https://ozsmart.shop/policies/terms-of-service